Refund policy

At Mona & Co Jewelry, customer satisfaction is our top priority. While we do not accept general returns or exchanges, we want to ensure you receive your products in perfect condition.

Damaged or Defective Products

  • If your product arrives damaged or defective, you must notify us within 24 hours of receiving the order.

  • You can contact us by:

  • Please provide your order number along with clear photos or videos showing the damage.

Replacement Process

  • Once our support team verifies the damage, we will issue a replacement product at no additional cost.

  • Replacements will be shipped out promptly using our standard shipping method.

  • Please note: We do not issue refunds—only replacements for verified damaged items.

Non-Returnable Items

  • Products that are not damaged, defective, or incorrect are not eligible for return or exchange.

  • Shipping costs are refundable.

Contact Us

If you experience any issues with your order, please reach out within 24 hours:

📞 Phone: +1786-901-0120
📧 Email: monaandcojewelry@gmail.com